Clients are expected to have credit card information on file with their vets. If your regular vet's office is closed, we will take your pet to a nearby 24-hour emergency veterinary care clinic. If a vet visit is deemed necessary, we will take your pet to your regular vet. If a plumber needs to be called, the client will reimburse Wild At Heart Pet Care for expenses incurred. If you are unreachable while traveling in Alaska and your emergency contact is not responding to phone calls, it is our responsibility to seek care for your pet or secure your home. During the pre-service interview, we gather a lot of information, including your contact information and that of your designated emergency contact. In times like these, we call the client or the client's emergency contact. An emergency is when your basement is flooded. What happens if there is an emergency while a WILD AT HEART pet care provider is responisble for my pet?Īn emergency is when your pet is hurt and needs veterinary care. Pet sitting visits are 30-minutes long with the exception of visits with cats who are terribly afraid of strangers. We ask clients to be appreciative of these factors and cooperate with us when it comes to the health and safety of the pet and the walker. On days that are above 80 degrees, we generally ask clients to allow us to give dogs known for their heat sensitivity (Pugs, English Bulldogs, Boston Terriers) shorter walks because their health demands it. If the city is shut down and traffic is bad during a snow emergency, we will have no choice but to give each dog a shorter walk. On severe rain or snow days, we play it by ear. We offer hour-long walks for dogs who need the extra daily exercise. Please note that there is no reduced rate due to shorter walks. If clients specify only a 10 - 15 walk around the block due to health reasons, we comply with those instructions. Midday walks usually last about 20 - 30 minutes.
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